Terms and Conditions

Terms and Conditions
Article 1.
Definitions

1. Customer: the buyer
2. The webshop company: Mi Vida Loca Streetwear
3. Right of withdrawal: the right to return your purchase within 15 days.

Article 2.
2.1 Identity of the company
We are the webshop Mi Vida Loca Streetwear.

2.2 How can you reach us?

Address
Mi Vida Loca
Vaarsloot 1, 2971 VV Bleskensgraaf
The Netherlands
Please note: this is not our return address. You can only register returns through our returns portal.

support@mividalocastreetwear.com

2.3 Opening hours
Our webshop is open 24/7!
You can reach us Monday to Friday between 9:00 and 17:00.
You can always send us an email. We aim to answer your email within 24 hours (except at weekends and on national holidays).

2.4 Other information
Chamber of Commerce (KVK) number: 97934259
VAT number: NL868294585B01

Article 3.
Applicability

These terms and conditions apply to all products, services, promotions, purchases and returns of our webshop.
We bring these terms and conditions to your attention as well as we can before you make a purchase. You can also find them at the bottom of every page, in the footer.
If additional terms apply to a specific product or service, we'll let you know before your purchase.

Article 4.
The offer
4.1 Product information
Our products have no secrets. That's why we always state the following product information:

1. The price (including VAT)
2. The shipping costs
3. The shipping method
4. The payment methods
5. Whether the product is in stock
6. The sizes
7. The materials used
8. Realistic product photos

4.2 Validity
If an offer is only valid for a certain period, for example during promotions, we state that clearly.

4.3 Typos
Obvious spelling and typing errors are not binding on us.

Article 5.
The agreement

An agreement is formed as soon as you place an order with us.
After placing your order, you'll receive a confirmation email.
You're responsible for providing the correct details: address, name, email address and phone number. Any extra costs caused by incorrect details are at your expense.

Article 6.
Right of withdrawal

After receiving your order, you have 15 days to look at your purchase and let us know that you want to return it.
We refund your purchase amount within 14 days of receiving your return, provided the product is in its original packaging and in its original condition.
We only reimburse the return shipping costs if the return is the result of a mistake on our side, for example if we delivered the wrong product or a damaged product. Otherwise the return costs are at your expense.


Article 7.
Price

See article 4.
All prices on our website include VAT.

Article 8.
Delivery and fulfilment

We do everything we can to deliver your order to you within a reasonable time, undamaged and neatly packed.
The delivery time depends on the country you live in.
We work with several carriers for delivery, including PostNL and DHL.
If we can't deliver a product on time, we'll let you know within a month and refund your purchase amount straight away.
The risk of damage to or loss of a product during shipping lies with us.

We're not liable for shipments that get lost because you gave an incorrect, incomplete or wrong address.

If we don't deliver your order within 30 days, you have the right to cancel your order without giving a reason. You'll then get the purchase amount plus the shipping costs back within 14 days of the cancellation.

Article 9.
Payment

You can pay with iDEAL | Wero, Bancontact, credit card (Visa, Mastercard, American Express, Maestro), PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, BLIK, MobilePay, Twint and UnionPay. Which methods you see depends on your country.
If something goes wrong while you're paying, contact us as soon as possible.

Article 10.
Complaints
You can submit a complaint by email via support@mividalocastreetwear.com. We respond within 24 hours (except at weekends and on national holidays). If we can't sort it out together, there is a dispute (see article 11).

Article 11.
Disputes
These terms are governed exclusively by Dutch law.

Article 12.
Additional or other terms

We hope these terms give you enough clarity. If these terms change in the future, we'll announce it on our website in good time. Such changes are never to the disadvantage of our customers.

Article 13.

Mobile messaging terms

The Mi Vida Loca mobile messaging service (the "Service") is operated by Mi Vida Loca ("we" or "us"). By using the Service, you agree to these terms ("Mobile Terms"). We may change or discontinue the Service or any of its features without notice. To the extent permitted by law, we may also change these Mobile Terms at any time. If you use the Service after such a change, you agree to the changed terms.

By signing up for the Mi Vida Loca SMS/messaging service, you agree to receive recurring SMS/messages from and on behalf of Mi Vida Loca at the mobile number you provided, even if that number is on a do-not-call register. Messages may be sent automatically. The Service includes promotional messages, such as promotions, offers and discount codes, and transactional messages, such as order updates and account notifications.

You don't need to sign up for this program to buy anything, and your consent is not a condition of any purchase from Mi Vida Loca. Taking part is completely voluntary.

We don't charge for the Service, but you're responsible for any charges your provider makes for receiving and sending messages. The number of messages varies. Message and data rates may apply; check your plan or contact your provider.

You can unsubscribe at any time. Send STOP to MiVidaLoca or click the unsubscribe link (where available) in a message. You'll receive one confirmation of your unsubscribe and no more messages after that, unless you contact us again yourself. If you're signed up for other Mi Vida Loca messaging programs, you unsubscribe from those separately according to that program's terms.

Need help with the Service? Send HELP to MiVidaLoca or email support@mividalocastreetwear.com.

We may change the number or short code we use for the Service at any time, and we'll let you know when we do. Messages, including STOP or HELP requests, that you send to an old number or an old short code may not arrive; we're not responsible for those requests.

Providers are not responsible for delayed or undelivered messages. You give us a valid mobile number. If you get a new number, sign up again with that number.

To the extent permitted by law, we're not liable for failed, delayed or misdirected messages, errors in those messages, or anything you do or don't do based on those messages or the Service.

We respect your privacy. Our privacy policy explains how we collect and use your personal data.